Frequently asked questions
Concrete answers about using the platform, fees, risks, security and support, organized by topic. If your question is not here, the contact page form sends it straight to the team.
General use
Complete the form with your name, email address, phone and a password. You will receive confirmation by email and, within the next 24 hours, the call from your personal manager for activation. Registration is free and does not obligate you to deposit the same day.
Be over 18, reside in Canada or Mexico, and complete identity verification before withdrawals are enabled. The Basic plan minimum deposit is $350 CAD in Canada or $4,500 MXN in Mexico.
No. The system performs the market analysis automatically and your manager accompanies you through activation and setup. That said: lack of experience does not reduce the risk of losing money, which is why we recommend starting with small amounts.
Yes. The dashboard works on desktop and mobile browsers with the same features: monitoring, reports, limit adjustments and withdrawal requests. You can also speak with your manager by phone or chat during service hours.
Fees and results
There is no monthly fee and no opening, maintenance or inactivity charges. The trading commission is up to 0.58% per transaction, currency conversion up to 1.50% and the forex spread starts at 0.8. Deposits and withdrawals carry no platform fee.
Every fee is shown before you confirm an operation, and the dashboard history details the charges on each movement. The complete cost table is on the fees and pricing page.
No. No strategy, automated or manual, guarantees profits: performance depends on market behaviour and losses are possible, including total loss of capital. The risk disclosure explains it in detail.
Platform features and use
They analyze the market continuously (prices, volumes, volatility and trends) and execute the strategies you activated according to their rules and the limits you defined. They do not operate on hidden criteria: every action is logged with its justification.
Yes. You configure the pairs and markets to watch, choose the active strategies and decide which notifications to receive. You can pause one strategy or all monitoring at any time from your dashboard.
You choose which: relevant moves in your assets, order executions or market state changes. Account security alerts (new sign-ins, data changes) are always on to protect you.
Yes, with the built-in simulator: it runs the strategy on real market data without committing funds. It is the recommended way to get to know a strategy before activating it.
Risks
Yes. Trading cryptocurrencies, currencies, gold and stocks carries the risk of partial or total capital loss. Automation adds execution discipline, not certainty of results.
Yes, in both directions: it amplifies gains and losses. The platform shows each asset's recent volatility and strategies account for it, but no control eliminates it.
No. Mitigations exist (loss limits, pauses during extreme volatility, diversification), but market risk cannot be eliminated, only managed. Distrust anyone promising otherwise.
Security and account
Operating funds are held with the connected exchanges and personal data is handled under the Privacy Policy, encrypted and access-restricted. The platform does not use your data for advertising purposes.
Enable two-factor authentication, use a long unique password, review sign-in alerts and close sessions you do not recognize from the dashboard. Details are on the security page.
Request recovery at [email protected] by verifying your identity. The process is strict on purpose: it is the barrier stopping someone else from impersonating you.
Withdrawals can only be requested by the verified account holder, to destinations in their own name. Exchange access keys are configured without withdrawal permission.
Help and support
Tell your manager or write to [email protected] describing what happened and when. Incidents are answered within the first business hour.
Ask your manager for an explanation by phone or chat: that is what they are there for. You also have the getting-started guide and the site articles.
Follow the procedure on the complaints page: you write to the official email, receive a case number and a reply within defined timelines. In Canada, unresolved complaints may be escalated to OBSI. The process is free.
Yes: use the form on the contact page and a specialist answers your questions before you decide to open an account.
Additional material
In the crypto basics guide: what they are, why prices move, volatility and risk management, explained in simple language.
Yes: the articles on common trading mistakes, manual versus automated trading and trader psychology complement this section.
In the Documents menu: terms, privacy, risks, KYC/AML, withdrawals and licensing.
Account and closure
Yes. Withdraw the available balance and request closure from support. There is no penalty for closing the account; some records are kept under legal obligation per the privacy policy.
One account per person. If you need different structures (for example, a corporate account), discuss it with your manager for the corresponding process.